Take a foolish old woman’s advice! If you purchase anything from a company, using a debit card, and you have to return it for any reason, send it certified or registered, so you will have a tracking number.
I recently purchased a system similar to Medic Alert, but understand, it wasn’t Medic Alert. The VAMC now has Medic Alert for veterans at no cost to the veteran, so I returned my system back to the company, as to our prior agreement, with a 30-day notice.
I knew one payment would be due, but not three, and I keep getting the response from them, “They have not received the equipment back yet,” so therefore, three payments have been held from my checking account, and the only way we could stop this, was kill my debit card, and issue a new one, as I have no “tracking number.”
I won’t give you the company’s name, as I was a foolish old woman, and didn’t send it certified, to prove I had returned it, but they do advertise on TV, and so naturally I trusted them to be honest and reliable. “WRONG!” Be careful of who you trust!