, Muskogee, OK

May 11, 2013

Success Expo addresses service skills

By Wendy Burton
Phoenix Staff Writer

— Nearly every kind of employee one can imagine needs excellent customer service skills, said a Success Expo 2013 official.

Expo Chairwoman Ann Ong said the Success Expo 2013 is just the venue to gain those skills.

Beginning at 9 a.m. Tuesday at Arrowhead Mall, more than 80 exhibitors will be on hand to promote their businesses.

In addition, several free seminars on customer service will be offered.

Ong said the seminars are a “great opportunity for employees to learn things to help them in their jobs.”

There is a wide range of seminar courses, all focusing on giving the best customer service possible in any field, she said.

“These seminars are free training for your employees,” she said. “The people who present them have all had business experience and are all good speakers and presenters. We usually have around 1,000 people attend these seminars.”

At 9 a.m., featured speakers and topics will be:

• Allen Mills, Reasor’s — “In Today’s Society, What is Customer Service?”

• Jan Bryant, Muskogee Public Library — “Customer Service in the 100-Acre Wood.”

• Virginia Eggleston, Miss Addie’s Restaurant — “Increase Your Tips by Increasing Customer Satisfaction.”

At 10:30 a.m., the following sessions begin:

• Sam Bracken, The Canebrake — “The Process of Hospitality — It Starts With Punctuality.”

• Myra Golden, customer experience designer — “Telephone Customer Service.”

• Joe Williams, Oklahoma State University — “First and Lasting Impressions.”

At 1 p.m., the following sessions begin:

• Jim Robinson, Workforce Solutions — “Why Employee Engagement Matters.”

• Joe Williams, Oklahoma State University — “Combating Negativity in the Workplace and Not Becoming Negative Yourself.”

• Myra Golden, customer experience designer — “The Reality of Customer Service.”

The 2:30 p.m. sessions are:

• Scott Vaughn, GlobalHealth Inc. — “Customer Service Makeover.” Vaughn is president and chief executive officer of GlobalHealth, Inc., a 160 million dollar health care company.

• Mike Landry, Northeastern State University — “The Customer Is Always Right — What Happens When Things Go Wrong?” Landry has done in-depth research in the area of market orientation — how businesses focus on serving customers.

• Jim Robinson, Workforce Solutions — “Seven Factors for Building Extreme Customer Loyalty.”

Reach Wendy Burton at (918) 684-2926 or

If you go

WHAT: Success Expo 2013.

WHEN: Seminar sessions at 9 a.m., 10:30 a.m., 1 p.m. and 2:30 p.m. Tuesday. Exhibitors will be at the mall all day.

WHERE: Arrowhead Mall, 501 N. Main St.

INFORMATION/REGISTRATION: Registration is free, but requested as some presenters will have materials to distribute. Visit or call the Greater Muskogee Area Chamber of Commerce, (918) 682-2401.